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Privacy Policy (how we use customer information)

On The Road Books Ltd (OTRB) which trades as Brit Stops, is classed as a ‘Data Controller’ under the Data Protection Act 1998 and the General Data Protection Regulation 2016 (GDPR), and follows the principles of the GDPR. This privacy notice covers all customers of OTRB.

We take your privacy seriously and this notice outlines what sort of personal data we collect, why we do this, how long we store it and who we share it with. Access to personal data is only available to those employees of OTRB who need it for a specific purpose.

1. The categories of customer information that we collect, process, hold and share include:

2. Why we collect and use this information

We use customer data to:

3. The lawful basis on which we process this information

We process this information under the General Data Protection Regulation, Article 6(1)(b) – contract

4. Collecting this information

In order to comply with data protection legislation, we will inform you whether you are required to provide certain information to us or if you have a choice in this. Where necessary we will ask for your consent.

5. Storing this information

Personal data will be kept secure whilst it is being stored and used. We retain data as shown below. We do not keep paper records and electronic files are deleted.

6. Who we share this information with

We do not share this information routinely with anyone else without your consent. However we do use MailChimp to process our newsletter emails, and PayPal to process online orders. Please see their Privacy Policies below.

7. Cases when we might share customer information

We will only share information about customers without explicit consent if the law requires us to.

8. Requesting access to your personal data

Under data protection legislation, you have the right to request access to information about you that we hold. To make a request for your personal information, contact us by email at info@ontheroadbooks.co.uk or write to Data Protection Officer, On The Road Books Ltd, 4 Market Hill, Clare, Sudbury, Suffolk. CO10 8NN. We will require evidence of your identity (this could be a scan of your passport or driver's licence, plus copy of a utility bill with current address).

You also have the right to:

If you have a concern about the way we are collecting or using your personal data, we ask that you raise your concern with us in the first instance. Alternatively, you can contact the Information Commissioner’s Office at https://ico.org.uk/concerns/

9. Further information

If you would like to discuss anything in this privacy notice, please contact:

The Data Protection Officer by email at info@ontheroadbooks.co.uk, or write to Data Protection Officer, On The Road Books Ltd, 4 Market Hill, Clare, Sudbury, Suffolk. CO10 8NN.

Google Analytics

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org These websites also tell you how you can set your browser not to accept cookies. However some features of our website may not work if you do this.

MailChimp

We use MailChimp to store email addresses for our monthly newsletter. Please refer to their Privacy Policy which you can read here: MailChimp Privacy Policy

Financial information

All our website financial transactions are handled through PayPal. You can review the PayPal privacy policy here:

https://cms.paypal.com/uk/cgi-bin/marketingweb?cmd=_render-content&content_ID=ua/Privacy_full&locale.x=en_GB .

We will share information with PayPal only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

Links to other websites

Our website contains links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.

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